Jagan Institute of Management Studies (JIMS) conducted an engaging alumni guest lecture on the Role of Technology in E-Commerce Operations for the PGDM-RM (2023-25) batch on 23rd November 2024. The session was led by Mr. Saurabh Kalra, a distinguished alumnus from the PGDBM 2000-03 batch.
Mr. Kalra, the Ex-Head - M&P at FS Life, is a seasoned professional with expertise as an Early Stage Start-Up Builder, Mentor, Coach, and thought leader in Retail, Buying, and Exports. Drawing from his vast industry experience, he highlighted how technology is reshaping e-commerce operations, focusing on key areas such as inventory management, last-mile delivery, customer analytics, and AI-driven decision-making.
The interactive session provided students with practical knowledge of leveraging technology to enhance efficiency and customer experience in the competitive e-commerce landscape. Mr. Kalra’s insights emphasized the critical role of innovation in staying ahead in the digital marketplace.
This initiative reflects JIMS' dedication to bridging academic learning with industry practices by engaging with its accomplished alumni network.